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| Practices & Procedures |
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- The Ombudsman’s Guide to Good Standards of Customer Service for Public officers, 1998, Office of The Ombudsman Hong Kong
- Direct Investigation, Office of The Ombudsman Hong Kong
- Tips for Making a Proper Complaint, 2005, Office of The Ombudsman Hong Kong
- Administrative Fairness Checklist, 1997, Office of The Ombudsman Hong Kong
- Administrative Ethics Checklist, 1997, Office of The Ombudsman Hong Kong
- Internal Complaint Handling (INCH) Programme, 1996, Office of The Ombudsman Hong Kong
- Guidelines on the Professional Ethics & Conduct of Public Servants, Macao
- Public Complaint Bureau, Brochure Malaysia
- How to file a complaint by Human Rights Defender of the Republic of Armenia?
- What can we do for you? Ombudsman of Victoria, Australia
- Thinking of Blowing the Whistle? Ombudsman of Victoria, Australia
- How to Lodge a Dispute: Banking & Finance: Financial Ombudsman Services Australia
- How can you make a complaint to Public Transport Ombudsman, Victoria; Australia?
- Case Handling, Investigation and Resolution Guidelines by the Public Transport Ombudsman, Victoria; Australia
- What does the ombudsman do? By the Ombudsman Ontario; Canada (Brochure)
- How the Ombudsman for Banking Services and Investments, Canada can help us?
- The European Code of Good Administrative Behaviour by European Ombudsman
- Can The Ombudsman Help You? Parliamentary Ombudsman in Finland
- International Ombudsman Institute (IOI) By-Laws 2006
- Data Protection Guidance, British and Irish Ombudsman Association (BIOA)
- Guide to Principles of good complaint handling, British and Irish Ombudsman Association (BIOA)
- IOA Code of Ethics, International Ombudsman Association
- IOA Standards of Practice, International Ombudsman Association
- How Citizens May Communicate with the Greek Ombudsman
- The Ombudsman's Guide to the provision of redress, Ireland
- The Ombudsman's Guide to Internal Complaints Systems, Ireland
- The Ombudsman's Guide to Standards of Best Practice for Public Servants, Ireland
- How to Complain, Police Ombudsman for Northern Ireland
- How to bring complaint to the Financial Services Ombudsman, Isle of Man
- Information about the Ombudsman and his functions and the way how complaints are processed at the Office of the Ombudsman - April 2006, Malta
- The Ombudsman's guide to standards of best practice for good public administration - April 2004, Malta
- Redress: the introduction of a new culture in Maltese public administration - April 2004, Malta
